First-line support using LIVES
First-line support using LIVES
Listen. This the most important part of empathetic, non-judgmental, effective communication and the basis of first-line support.
Inquire about her needs and concerns in a caring way, putting her at the centre of decisions.
Validate what she is telling you. Showing that you understand and believe what she says without judgement or conditions.
Enhance safety by conducting a risk assessment, maintaining privacy and confidentiality, and making a safety plan and necessary referrals.
Facilitate support by warmly providing referrals to known support services, either formal or informal, that respond to her stated needs. Support her to make decisions that are right for them, and respect the survivors’ wishes and choices. Providers are also responsible for knowing the legal and policy context that affects the care they provide